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And we can record a video of the screen sharing session for auditing purposes. I should probably also reiterate here that there is no direct remote control of or direct screen sharing with the iOS device. Although the rep may be able to fully control the remote Mac desktop, interaction with the iOS device is limited to View Only.
Given the current system requirements, you need to be in an active remote Mac support session before you can use iOS Screen Sharing. Just an aside here … Apple is ever tightening the interaction between Mac computers and iOS devices.
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Some capabilities that required the USB cable in the past are now available over wireless or Bluetooth. For now, it is.
Once you can see the screen of the remote iOS device, you can guide the customer through troubleshooting. The Virtual Pointer is the best tool for this job.
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One benefit of using Bomgar for remote support is the detailed audit record each session generates. With iOS Screen Sharing, a video of the remote support session can be recorded and saved. The support rep will need Bomgar Remote Support Once the device connects, you can request to see it by clicking the device name in the iOS Screen Sharing drop down menu. The video can be part of your audit trail or you share it with the customer in case they run into this problem again.
7 Ways to transfer photos to iPhones from desktop PC/Mac
Sync for Windows Upload, sync and share files and folders from your Windows desktop, laptop or tablet. Download for Windows When your download is complete, run the Sync installer and follow the prompts.
Sync for Mac Upload, sync and share files and folders from your Apple desktop or laptop. Download for Mac When your download is complete, open the downloaded file and double click the Sync icon to install.
How To Transfer Photos From iPhone To Mac: The Ultimate Guide
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Uses Dropbox alternative Free cloud storage Secure file sharing Email large files. The Desktop App provides users with access to video conferencing for groups up to 4 people and allows making web phone calls directly from Bitrix It also features Bitrix Log In. Your Bitrix Authorize to enter your company's Bitrix Don't have Bitrix24 yet?
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